1. When can I expect my package?
Typically, your products will ship within 1-5 business days from our Distribution Center in Indianapolis, Indiana. Standard ground delivery is normally an additional 3-5 business days. You designate the priority of your delivery, next day air, second day air, or ground delivery. All orders placed after 2:00 p.m. ET will be processed the following business day. Saturday and Sunday do not count as business days according to UPS guidelines.
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2. Alaska and Hawaii shipping information
Customers ordering from these locations must choose to have their order shipped 2nd Day Air or Next Day Air.
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3. Do you ship internationally?
Yes, please call the ShopKomen.com Customer Service Department at 317-610-2159 to place an order that requires international shipping.
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4. Can you explain the shipping rates?
Charges are calculated based on current UPS rates.
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5. Can you explain overnight shipping?
There is a short processing time involved in preparing your order for shipping.
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6. Do you ship to APO addresses?
Please call customer service at 877-39 KOMEN (877-395-6636), Email customer service at CustomerService@MainGateInc.com, or use the Contact Us page to send an Email to customer service and a Customer Service Representative will be able to provide you with help on how to get your package to an APO address. Unfortunately, we are unable to directly ship to APO addresses at this time.
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7. UPS shipping
All packages will be shipped using UPS.
Click here to find a UPS service location (link opens in new window)
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