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Speciality Orders:

About Advanced-Online:

How does the shopping cart work?
Just as in a physical store, your Shopping Cart holds items until you are ready to check out. From your Shopping Cart you can:

  • Proceed to check out
  • Continue shopping

You can always get back to your cart by clicking the "Shopping Cart" button found in the navigation bar.
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How can I change my order?
If you click on the Shopping Cart, you can remove any item from your Shopping Cart that you no longer wish to purchase. Select the item or items that you would like to remove from your Shopping Cart, then click the "Submit Change" button and the item will be removed.
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Is there a cost break if I order in bulk?
Please contact Advanced-Online Customer Service for volume pricing discounts at 972-471-5400.
Business Hours: M - F, 7:30a - 5:30p Central
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What happens when an item is on backorder?
If an item is on backorder, you will receive a call from Advanced-Online customer service the same day you place your order. Our customer service representative will work with you on your timing needs.
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How do I check the status of my order?
Click on the "Order Status" button, type in your Order Number from your online confirmation and click "Submit". If you do not know your Order Number, click on "Order History" and then click on the Order Number you wish to track or review. If your order has shipped, you will have received an e-mail confirming shipment with a link for tracking that can be used to quickly track your package.
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What is your return policy?
Any promotional product may be returned without a restocking fee. Please contact Advanced-Online Customer Service at 972-471-5400 to receive a return authorization number. If there is a problem with the product, Advanced-Online will replace the product at no cost to you. If you need to return a product for another reason, Advanced-Online will accept promotional products (if returned in the same condition sent to you) with no restocking fee, but you will still be liable for shipping charges. Non-promotional products will have a 15% or $15.00 restocking charge, whichever is greater.
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Are all the transactions on the ShopKomen.com Site secure and safe?
All transactions are processed securely using 128-bit encryption. Credit cards are processed via a secure socket (https) also using 128-bit encryption.
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Where are the ShopKomen.com products shipped from?
Advanced-Online is the vendor that produces, stores and ships all of the ShopKomen.com products. They ship all of our merchandise from Dallas, TX.
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How long does it take to receive my order?
Depending on how much of a hurry you are in and how much money you are willing to spend, you can decide when you would like your order to arrive with the following options.

  • USPS Ground (3-8 business days)
  • FedEx Priority Overnight (arrives by 10:30am the following day)
  • FedEx Standard Overnight (arrives by 3:00pm the following day)
  • FedEx 2 day (arrives by 4:30pm the 2nd day)
  • FedEx Express Saver (arrives by 5:00pm the 3rd day)

The ShopKomen.com Site will provide you with the ship date of your order in the Shopping Cart page.
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Do you ship to P.O. boxes?
Advanced-Online does not deliver to P.O. Boxes; please contact Advanced-Online customer service to work out any special delivery requirements.
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What credit cards do you accept?
We accept Visa, Mastercard and American Express.
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How do new items get selected for the store?
There are four key factors that we use to justify the addition of an item.

  1. Do we really think that it could be a hot seller.
  2. Can it be produced at a reasonable cost to the buyer.
  3. Does it fit with the look and feel of ShopKomen.com .
  4. In the case that the product doesn't sell, would it be too much of a financial liability.

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I am getting an error message - what do I do?
Please send an email to CustomerService@advanced-online.com and specify the error message you received, what browser you are using and at what point in your shopping experience you received the message.
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How do I contact Customer Service at Advanced-Online?
The ShopKomen.com Site is committed to providing the highest quality of customer service.
Please contact Advanced-Online Customer Service with any comments or service needs that you may have regarding an order via email at CustomerService@advanced-online.com or by phone at 972-471-5400.
Hours of operation are 7:30 am to 5:30 pm CST Monday through Friday.
If you have merchandise suggestions for the ShopKomen.com Site or you would like to share your comments regarding Advanced-Online, please contact customer service via email at CustomerService@advanced-online.com or by phone at 972-471-5400.
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I have a question, who may I talk to?
If you would like to speak to an Advanced-Online representative, please contact Advanced-Online Customer Service at 972-471-5400. If you would prefer to contact your ShopKomen.com liaison, please contact Chrissy Mathews via email at cmathews@komen.org or by phone at 972-701-2196.
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How do I order Custom Orders?
If you are working on a ShopKomen.com companywide or department event or project and would like to order a custom item that is not presently available on the ShopKomen.com Site, please contact Customer Service via email at CustomerService@advanced-online.com or by phone at 972-471-5400 and an Account Manager will help you find any item you need.
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About Advanced-Online
Advanced-Online is the vendor that produces, stores and ships all ShopKomen.com Site products. Additionally, Advanced-Online also produced the ShopKomen.com web site based on our guidelines. ShopKomen.com works in conjunction with Advanced-Online to determine what items should be available through the ShopKomen.com Site.
We are very pleased to be working with Advanced-Online because of their high standard of quality products and superior customer service balanced with a focus on cost effectiveness.
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